FAQ

FREQUENTLY ASKED QUESTIONS

 

Q: Do you offer delivery services?

A: Yes, we do delivery all across the GTA and surrounding cities for a fee depending on the area that you live in. It is important to note that we use a third party delivery company. Therefore, any balance on your order must be paid prior to the delivery either in store or through an interac e-transfer. 

 

Q: Do you offer assembly services?

A: Yes, we do offer assemble services. This is done by the third party service. A fee is charged depending on the product/products being assembled. 

 

Q: How long does it take to receive my order?

A: If the item is in stock, it can be picked up in store right away or have it delivered at the earliest date. If the item is out of stock or stated as pre-order, it usually takes about 2-4 weeks depending on the item) for it to be ready for pickup and/or delivery.   

 

Q: What is the warranty on the furniture?

A: The warranty is for the major manufacturing and factory defects only.

If there is any major defect found during the assembly, customer must report in writing by email within 3 days of receiving the item. Major defects include cracks, broken pieces, missing parts.

 

If from the pictures, major factory defect is evident, the parts or the item will be repaired or replaced depending on the defect or any missing parts. We try our best to resolve the issue as soon as possible. However, we do rely on our manufacturers to receive parts or another product, so the lead time depends on availability of item.

 

Q: When I place my order online, do I get charged on my credit card immediately? 

A: Your credit card will be charged once we confirm your order either via email or phone. Once we receive your order, we will check to see whether the item is in stock or needs to be order. Once we verify the lead time on receiving the item, we will contact you and confirm. Only once the customer has re confirmed their order, we charge the credit card. Once the confirmation has been made by the customer, the order cannot be cancelled. 

 

Q: How do you deal with the mirror furniture?

A: Mirrored furniture are delicate items and must be handled accordingly. If the customer is coming in store to pick up the item, we will open the box and let the customer examine the item to ensure there are no cracks on the mirror. When checked by the customer and taken from our showroom, any cracks are not our responsibility. We do have contact information for companies that fix mirrored items. 

 

If the mirrored item is being delivered, the delivery company will open the box and get the customer to inspect the item to ensure there are no cracks on the item. 

 

Q: Do you accept credit cards?

A: Yes, we accept Visa, Mastercard in the store. We accept cash, interac email money transfers and debit cards also. We do not accept certified cheques, money orders at the time of order. We do not accept personal cheques.

 

Q: Can I order an item without coming into the showroom?

A: Yes, you can send your order by email, phone or placing the order online on our website. We require a deposit upon the order. 

 

Q: How can I send a payment by interac e-transfer?

A: You can send deposit by interac e- transfer from your bank's website by online banking. If you do online banking with any of these major Canadian banks, you can send money by interac e- transfer.

 

Toronto Dominion Bank, Royal Bank, Bank of Montreal, Bank of Nova Scotia, CIBC, National Bank, ING Bank, President's Choice Financial. 

 

Q: What is the procedure if there is any complaint on the furniture purchased?

A: If there are any complaints/damages with the furniture, kindly send us an email with a picture of the defect and description of the problem, date of purchase and invoice number. Our team will get back to you with a solution as soon as possible. 

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