Store Policy

STORE POLICY

 

RETURN AND EXCHANGE POLICY

All sales made on the website and in store are final sale. We here at Urban Accents have a huge product line and carry numerous items also through our catalogues. We do not stock inventory on all items due to cost of stocking fee (one way we can provide competitive prices on our products). Therefore, once an order has been placed, it is specially ordered for the customer and hence there are no returns or exchanges. However, if any item is damaged, we will replace the damaged part or give you a brand new piece depending on the damage. 

 

CANCELLATION OF PRODUCTS AND PRE ORDER ITEMS

Please contact us within 24 hours of placing your oder should you need to cancel or modify it. Once the order has been processed by our order and shipping department or by the manufacturer, it is not possible to cancel or modify the order. 

 

Pre order items take between 2-4 weeks to be ready depending on the item. 

 

PRIVACY POLICY

We recognize the importance of the privacy and security of our customer information. All personal information given to us is confidential. We are committed to protecting any personal information that is received. We use your personal informational from time to time if we need to provide any information about our business or any changes to our company. If you tell us you no longer wish to receive any information from our company, we will simply remove you from our mailing list. 

 

When placing an order online, your credit card will only be charged once we have confirmed your order and lead time along with the appropriate shipping charges if applicable.