Our Shipping Policy
FREE IN-STORE PICK-UP
You will receive an email confirmation when all of your items are ready for pick up. Please note that pick up hours are on weekends only. Our store is located at 133 Romina Drive in Vaughan, ON. In-store pick-up orders may take up to 10 business days to arrive at the store. The original receipt or email receipt is required at the time of pick-up.
Please ensure the vehicle used for the pick-up will accommodate the merchandise in its original packaging. Urban Accents staff cannot be held responsible for merchandise that cannot be loaded into your vehicle due to the weight and/or dimensions of the merchandise.
AVAILABLE ACROSS CANADA
All our products are shipped via our trusted carrier Frontier Supply Chain Solutions. The shipping cost is calculated at checkout and is determined by the destination and weight of the parcel. Orders shipped delivered Monday through Friday, between 8am and 5pm. Please note that a signature may be required upon reception of the order.
**ONLY AVAILABLE IN THE GREATER TORONTO AREA**
Larger items or orders containing multiple items are delivered through our local in-home delivery service, offered at a flat rate, based on your delivery address.
Option 1: Regular Delivery
- This includes delivery of items into main floor
- Set-up and packaging removal not included
Option 2: White-Glove Delivery
This includes the following:
- Delivery of items into the room (s) of choice
- Complete set-up of furniture
- Packaging removal and disposal
Please call for a rate for White Glove Delivery
An estimated delivery time will be provided to you once your order is ready at our showroom. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-3 weeks of the date of your order. Business day mean Monday to Friday, except holidays.
PRIOR TO DELIVERY
Prior to placing an order with us, it is the customer’s responsibility to check the measurement of any entryways and/or rooms to ensure that the furniture will fit. In the event that an item does not fit, the delivery fee will not be refunded. All items will still be subject to Urban Accent’s return policy. If items need to be scheduled for re-delivery, a delivery fee will be charged.
Upon delivery, there will be no alterations to any doors, trims, moldings or light fixtures to accommodate passage of the products. Should the merchandise not fit through the passage, the delivery charge will not be refunded and a return fee may be charged. Customers are required to sign an acceptance form at the time of delivery/pick up which confirms that your item is free of damage or defects.
Should you notice that your item is damaged, you must inform our delivery team who will see to address the issue immediately.
Many of the items will be delivered ready-to-assemble. Delivery personnel will not inspect, unpack or assemble products nor remove debris. Old items will not be moved or disposed of. In the event that the elevators are not available or nonexistent, the delivery personnel will deliver up to a maximum of two (2) flights of stairs. The customer must allow and ensure safe access to the site for the delivery personnel and transportation vehicle (including an appropriate parking area). All obstacles and walkways must be cleared before delivery. The responsibility is incumbent on the customer to measure all doorways, hallways and stairwells. Please visit one of our stores or website for more information on taking measurements.
MODIFYING/RESCHEDULING/CANCELLING YOUR DELIVERY
Your order, shipping address and contact information cannot be modified within three (3) business days of the scheduled shipping date and/or once your order is in transit. Additional fees may apply for any modifications made to the order during this period. Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order within three (3) business days of the scheduled shipping date and/or while the merchandise is in transit.